Gorakhpur Nagar Nigam
Privacy Policy
1. GENERAL
a) This Mobile Application with the name of Gorakhpur Nagar Nigam, Complaint Management System is developed by Ecologic Info Solution and Services. We are committed to protecting and respecting your privacy. We do collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.
b) Downloading, accessing, or otherwise using the App indicates that you have read this Privacy Policy and consent to its terms. If you do not consent to the terms of this Privacy Policy, do not proceed to download, access, or otherwise use the App.
c) We collect your personal information in order to provide and continually improve our products and services.
d) Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. The last updated date can be found at the beginning of this policy.
e) All partner firms and any third-party working with or for Us, and
who have access to personal information, will be expected to read and comply
with this policy.
2. HOW WE
COLLECT THE INFORMATION
a) From you directly and through this App: We may collect information through the App when you visit. The data we collect depends on the context of your interactions with our App.
b) Through business interaction: We may collect information through business interaction with you or your employees.
c) From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties such as:
I. Information about your
interactions with the products and services offered by our subsidiaries.
3.
INFORMATION WE COLLECT
a.
We collect information
primarily to provide better services to the citizens of Gorakhpur.
b.
We collect the following
information from you when you use or signup on our App:
c.
Name, E-Mail and Mobile No
b) c. We do collect the following sensitive information when you use or
signup on our App: None
a.
When you visit our App, some
information is automatically collected. This may include information such as
the type of mobile device, Operating System (OS) running on your device,
Internet Protocol (IP) address, unique user ID, access times, device type, and
language. We also collect information about how you use Our products or
services.
b.
We automatically collect
purchase or content use history, which we sometimes aggregate with similar
information from other customers to create features such as Best Seller, Top
Rated, etc.
c.
The information about your
usage of the App, including crash logs and usage statistics.
d.
We will retain your information
as long as we require this to provide you with the goods and services and for
such period as mandated by the laws concerned.
e.
If you opt to receive marketing
correspondence from us, subscribe to our mailing list or newsletters, enter
into any of our competitions or provide us with your details at networking
events, we may use your personal data for our legitimate interests in order to
provide you with details about our goods, services, business updates and
events.
4. HOW WE USE
INFORMATION
a.
We use the information we
collect primarily to provide, maintain, protect, and improve our current
products and services.
b.
We use the information
collected through this App as described in this policy and we may use your
information to:
I.
Improve our services, App and
how we operate our businesses;
II.
Understand and enhance your
experience using our App, products and services;
III.
Provide customer support and
respond to your requests, comments, and inquiries;
IV.
Create and manage the online
accounts you manage on our App;
V.
Send you related information,
including confirmations, invoices, technical notices, updates, security alerts
and support and administrative messages;
VI.
Communicate with you about
promotions, upcoming events, and news about products and services;
VII.
We may process your personal
information without your knowledge or consent where required by applicable law
or regulation for the purposes of verification of identity or for prevention,
detection, or investigation, including of cyber incidents, prosecution, and
punishment of offences;
VIII.
Protect, investigate, and deter
against fraudulent, unauthorized, or illegal activity.
5. DATA
TRANSFER
a.
Information about our users is
an important part of our business and we take due care.
b.
We may employ other companies
and individuals to perform functions on our behalf. The functions include
fulfilling orders for products or services, delivering packages, sending postal
mail and e-mail, removing repetitive information from customer lists, providing
marketing assistance, providing search results and links (including paid
listings and links), processing payments, transmitting content, scoring credit
risk, and providing customer service.
c.
These third-party service
providers have access to personal information needed to perform their functions
but may not use it for other purposes. Further, they must process the personal
information in accordance with this Privacy Policy and as permitted by
applicable data protection laws.
d.
We release accounts and other
personal information when we believe it is appropriate to comply with the law,
enforce or apply our conditions of use, and other agreements, protect the
rights, property or safety of Us, our users, or others. This includes
exchanging information with other companies and organizations for fraud
protection and credit risk reduction.
6. DATA
SECURITY
a.
We take due care to protect
customer data. Technical measures are in place to prevent unauthorized or
unlawful access to data and against accidental loss or destruction of, or
damage to the data. The employees who are dealing with the data have been
trained to protect the data from any illegal or unauthorized usage.
b.
We maintain physical,
electronic, and procedural safeguards in connection with the collection,
storage, and disclosure of personal customer information.
c.
We take reasonable steps to
help protect your personal information in an effort to prevent the loss,
misuse, and unauthorized access, disclosure alteration and destruction. It is
your responsibility to protect your user names and passwords to help prevent
anyone from accessing or abusing your accounts and services. You should not use
or reuse the same passwords you use with other accounts as your password for
our services.
d.
It is important for you to
protect against unauthorized access to your password and your devices, and
applications. Be sure to sign off when you finish using a non-personal device.
e.
The information you provide to
us is shared on our secure servers. We have implemented appropriate physical,
technical and organizational measures designed to secure your information
against accidental loss and unauthorized access, use, alteration, or
disclosure. In addition, we limit access to personal data to those employees,
agents, contractors, and other third parties that have a legitimate business
need for such access.
f.
Information collected from you
will be stored for such period as required to complete the transaction entered
into with you or such period as mandated under the applicable laws.
7. LINKS TO
THIRD PARTY SITE/APPS
Our App may,
from time to time, contain links to and from other Apps/Websites of third
parties. Please note that if you follow a link to any of these Apps/Websites,
such Apps/Websites will apply different terms to the collection and privacy of
your personal data, and we do not accept any responsibility or liability for
these policies. When you leave our Site, we encourage you to read the privacy
policy of every App/Website you visit.
8. SHARING OF
PERSONAL INFORMATION
a.
We do not share your personal
data with third parties without your prior consent other than:
I.
With third parties who work on
our behalf provided such third parties adhere to the data protection principles
set out in the IT Act, 2000 (21 of 2000) and other applicable legislation, or
enter into a written agreement with Us requiring that the third party provide
at least the same level of privacy protection as is required by such
principles;
II.
To comply with laws or to
respond to lawful requests and legal process;
III.
To protect the rights and
property of Us, our agents, customers, and others including to enforce our
agreements, policies and terms of use;
IV.
In an emergency, including to
protect the personal safety of any person; and
V.
For the purpose of a business
deal (or negotiation of a business deal) involving the sale or transfer of all
or a part of our business or assets (business deals may include, for example,
any merger, financing, acquisition, divestiture or bankruptcy transaction or
proceeding).
9. CHILDREN
If you are under the age of 18 or the age of majority in the jurisdiction in which you reside, you may only use Our App with the consent of your parent or legal guardian. In any case, We will not be liable for any cause of action that arose due to non-compliance with this section.
10. CHANGES
TO THIS POLICY
We may change
this policy from time to time. If we make any changes to this policy, we will
change the "Last Updated" date above. You agree that your continued
use of our services after such changes have been published to our services will
constitute your acceptance of such revised policy.
If you have any
concern about privacy or grievances with Us, please contact us with a thorough
description and we will try to resolve the issue for you.
Contact
Details:
E-Mail: admin@nagarnigamgkp.org
Mobile: +91 8810 709390